Privacy Policy

Effective Date: October 8, 2026

Ice Drop Plus is a service business committed to protecting the privacy and personal information of our customers. This Privacy Policy describes the types of information we collect, how we use it, how we protect it, and the choices available to you regarding your personal data. It applies to all information collected through our service scheduling process, SMS communications, website interactions, and any other means by which you engage with Ice Drop Plus.



By using our services, contacting us, scheduling an appointment, or providing your personal information, you agree to the terms of this Privacy Policy. Please read this document carefully. If you do not agree with these terms, please refrain from using our services or providing us with your personal information.


1. Introduction

Ice Drop Plus is a small service business dedicated to delivering reliable, professional service to our customers. We value the trust you place in us when you share your personal information, and we take our responsibility to protect that information seriously. This Privacy Policy has been prepared to be clear, transparent, and easy to understand, consistent with applicable privacy laws and industry best practices.

This policy governs all personal data collected by Ice Drop Plus through any channel, including in-person service intake, telephone and SMS communications, and any digital platforms we operate. We encourage you to review this policy periodically, as it may be updated from time to time.


2. Information We Collect

We collect only the information necessary to provide our services effectively and to communicate with you throughout the service process. The categories of information we may collect include:

  • Personal Identification Information: Your name, phone number, email address, and physical or service address where work is to be performed.
  • Service-Related Information: The type of service requested, details about your equipment or systems, appointment history, and any diagnostic or technician notes related to your service visits.
  • SMS and Text Communication Data: Records of SMS opt-in consent, message logs associated with service communications, and any preferences you have indicated regarding how we contact you.
  • Device and Usage Data: If you interact with our website, we may collect technical information such as your IP address, browser type and version, referring URLs, and cookie data, to help us understand how our site is used and improve the customer experience.
  • Payment Information: Payment transactions are processed through secure, third-party payment processors. Ice Drop Plus does not store, retain, or have access to your full credit or debit card numbers. Only summary transaction records necessary for billing purposes are retained.


3. How We Use Your Information

The personal information we collect is used solely for legitimate business purposes related to the services we provide. Specifically, we use your information to:

  • Schedule, confirm, and manage service appointments on your behalf;
  • Send notifications regarding technician dispatch and estimated arrival times;
  • Provide real-time diagnostic updates during the course of a service visit;
  • Request data tags, equipment registration information, or other service-related details necessary to complete your job;
  • Send job completion messages, service summaries, and invoices upon the conclusion of a service visit;
  • Respond promptly and accurately to customer inquiries, complaints, or follow-up requests;
  • Improve the quality of our services and the overall customer experience through internal review and analysis; and
  • Comply with applicable legal obligations, regulatory requirements, or lawful governmental requests.

We do not use your personal information for unsolicited marketing campaigns, and we do not sell your data to any third party for their own marketing or commercial purposes.


4. SMS Messaging Practices

Ice Drop Plus uses SMS text messaging as a primary channel for service communications. We are committed to using this channel responsibly and in a manner that serves your needs. The following practices govern our SMS communications:

  • Types of Messages Sent: We send SMS messages for appointment reminders and confirmations, technician arrival notices, real-time diagnostic updates during service, data tag or equipment registration requests, and job completion notifications.
  • Consent Requirement: SMS messages are sent only to customers who have voluntarily provided their phone number and have consented to receive text communications from Ice Drop Plus at the time of scheduling or intake.
  • Message Frequency: Message frequency varies depending on the nature and progress of your service visit. Customers typically receive between two (2) and five (5) messages per scheduled service visit. Message volume may be higher for complex or multi-stage service calls.
  • Carrier Charges: Standard message and data rates may apply. Charges are determined by your individual mobile carrier and rate plan. Ice Drop Plus is not responsible for any fees charged by your carrier in connection with our SMS communications.
  • No Third-Party Marketing: We do not sell, lease, trade, or otherwise share your phone number with third parties for their own marketing, advertising, or promotional purposes. Your contact information is used exclusively for service-related communications from Ice Drop Plus.
  • Nature of Communications: All SMS communications from Ice Drop Plus are transactional and service-related in nature. They are not promotional messages and are intended solely to facilitate and support your active service relationship with us.


5. SMS Opt-In and Opt-Out

You have complete control over whether you receive SMS communications from Ice Drop Plus. The following describes how to manage your SMS preferences:

Opting In

  • You opt in to SMS communications by providing your mobile phone number when scheduling service with Ice Drop Plus and by providing consent at the time of intake.
  • By providing your phone number and agreeing to our service terms, you consent to receive the service-related SMS messages described in Section 4 of this policy.

Opting Out

  • You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. All opt-out requests will be honored promptly.
  • You may also opt out by calling or texting us directly at (706) 570-9247 and requesting that we cease SMS communications.
  • Upon receipt of your opt-out request, you will receive one (1) final confirmation message acknowledging your request. No further SMS messages will be sent to you after that confirmation, except as required by law.

Opting Back In

  • If you have previously opted out and wish to resume receiving SMS communications from Ice Drop Plus, you may contact us directly at (706) 570-9247 to reinstate your consent.

Need Help with SMS Preferences?

Reply STOP to any message to opt out, or contact us at (706) 570-9247 by call or text at any time.


6. How We Share Your Information

Ice Drop Plus does not sell personal information. We share customer information only to the extent necessary to complete the services you have requested or as required by law. Specifically, your information may be shared in the following limited circumstances:

  • Internal Staff and Technicians: Service technicians and other authorized employees of Ice Drop Plus may access your information as needed to schedule, prepare for, and complete your service visit.
  • Third-Party Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business — including scheduling software platforms and payment processors. These vendors are required to protect your information and are prohibited from using it for any purpose beyond the specific services they provide to us.
  • Legal and Regulatory Authorities: We may disclose your personal information if required to do so by law, court order, subpoena, or other legal process, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of Ice Drop Plus, our customers, or the public.
  • No Sale of Personal Information: We expressly affirm that Ice Drop Plus does not sell, rent, trade, or otherwise transfer your personal information to unaffiliated third parties for their own commercial or marketing purposes, under any circumstances.


7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Our general data retention practices are as follows:

  • Customer and Service Records: Customer account information, appointment history, and service records are typically retained for a period of three (3) years from the date of the most recent service interaction.
  • SMS Opt-In and Opt-Out Records: Records of SMS consent, opt-in confirmations, and opt-out requests are retained for the period required under applicable telecommunications and privacy regulations to demonstrate compliance.
  • General Principle: When personal information is no longer needed for the purpose for which it was collected and no legal retention obligation applies, we will securely dispose of or anonymize the data.


8. Data Security

Protecting your personal information is a priority for Ice Drop Plus. We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Restricting access to personal information to authorized employees and service providers who have a legitimate business need;
  • Using secure third-party systems for payment processing that comply with industry security standards; and
  • Maintaining internal policies and procedures governing the handling of customer data.

Please be aware that no method of electronic transmission or data storage is completely secure. While we strive to protect your personal information using commercially reasonable means, Ice Drop Plus cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify affected individuals as required by applicable law.


9. Customer Rights

Depending on your location and applicable law, you may have certain rights with respect to the personal information Ice Drop Plus holds about you. These rights may include:

  • Right of Access: You may request a copy of the personal data we hold about you;
  • Right to Correction: You may request that we correct any inaccurate or incomplete information in our records;
  • Right to Deletion: You may request that we delete your personal information. Requests for deletion will be honored to the extent permitted by law, subject to any applicable legal retention requirements that may obligate us to retain certain records; and
  • Right to Opt Out of SMS Communications: You may withdraw your consent to receive SMS messages at any time as described in Section 5 of this policy.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to all verified requests within a reasonable timeframe.


10. Children's Privacy

The services provided by Ice Drop Plus are intended for adults and are not directed to children under the age of thirteen (13). We do not knowingly collect, solicit, or retain personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records. If you believe a minor has provided us with personal information, please contact us immediately at (706) 570-9247.


11. Changes to This Policy

Ice Drop Plus reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or business operations. When we make changes, we will revise the Effective Date at the top of this document. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.

Your continued use of our services following the posting of a revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If any changes are material, we will make reasonable efforts to notify you directly.


12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please do not hesitate to contact us. We are committed to addressing all inquiries promptly and respectfully.

Ice Drop Plus

Phone / SMS: (706) 570-9247

For questions about this Privacy Policy, SMS opt-in/opt-out requests, data access or deletion requests, or any other privacy-related matter, please call or text us at the number above.